Privacy policy

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We treat the confidentiality of personal data with seriousness and responsibility, and their security is a priority for us.
Therefore, we commit ourselves to respect the new rules imposed by the European Regulation no. 679/2016 referred to as the “Regulation” (supplemented by law 190/2018) regarding the processing of personal data and the free movement of such data.
Through this policy we explain to you what personal data we process, how we collect them, how we use them and, above all, how we protect your data.
We also inform you about the rights you enjoy and guide you on how to exercise them.


 S IND PROCESS CONTROL SRL is a legal entity from Romania.

Our registered office is in Bucharest, Ialomicioarei Street, No. 35, Sector 1, CUI 24693370, J40 / 18672/2008. The legal representative of the company is Sorin Brotac and can be contacted at Ialomicioarei Street, No. 35, Sector 1, Bucharest and at the e-mail address From the point of view of the Regulation EU 679/2016, S IND PROCESS CONTROL SRL is a personal data operator and has designated as contact person in problems regarding the application of the Regulation on Cristiana Ruseni which can be contacted: by email to; by post to the address: Ialomicioarei Street, Nr.35, Sector 1, Bucharest with the attention of THE RESPONSIBLE FOR PERSONAL DATA.


We use only information that is strictly necessary and relevant to our business and your consumer needs and we collect them through our website which is hosted and managed in Romania. We are in possession of your data, mainly due to the fact that you choose to disclose them to us voluntarily but also by automatic capture, at the time of accessing our page, as a result of using specific technology and software. Although you may visit our site without having to disclose your identity, you may directly provide us with your personal data when you use: 1. The contact form of the customer service * in which you fill in and communicate us your identification and contact details to allow us to respond to your requests.

Data collected:

  • name;
  • e-mail;
  • Information regarding your rights regarding personal data collected and processed through the Site and their exercise can be found in the relevant section of this privacy policy.

In case you do not agree to disclose this information to us, we will be unable to honor your request.

Automatic data capture is done through cookie technology. Cookie is a piece of information transmitted from the web page, saved by the browser on the hard disk of your computer and which we can access later. It retains the statistical information necessary for a web page to customize the browsing session (eg by displaying dynamic images with products of interest) such as previously visited web pages, downloads, the internet provider used, the site of the visitor’s origin.

The most common cookies are:
Technical: we are absolutely necessary to ensure the efficiency of the site from a technical perspective,Functional: It saves your choices and helps us improve your browsing experience on our site,Performance: Helps us measure site performance by using information about how visitors navigate the site,Forwarding: It helps us to place ads on other web pages you useSocial media plugins: to connect our clients to different social media channels.We collect and process the data provided by the cookie technology only if you allow us to.Standard web server log files provide us with statistical information regarding the number of visitors and allow us to evaluate the technical capacity of our page.Through them we collect some information regarding the IP address but they are not able to identify you directly but to provide us with statistical data related to the traffic on the page.

Google Analytics
Our website uses Google Inc.’s “Google Adwords / Analytics” web analytics service for statistical purposes.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which in turn uses cookies. The information generated by the cookie about your use of the site will be transmitted and stored on Google’s US servers.
If the anonymization of the IP address is activated, your IP will be shortened within the space of the European Union member states or other third parties of the European Economic Area.
Only in exceptional cases will the entire IP address be transmitted to a Google server in the US and shortened there. IP anonymization is enabled for this site.
Google will use this information on behalf of the operator of this site for the purpose of evaluating the use of the site, will generate reports on the activity on the site for web page operators and will provide them with other services related to the activity of the site and the use of the internet.

The IP address your browser sends will not be associated with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings of your browser, but in this case you may no longer be able to use all the features of the site. You can also opt out of Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Addon for your browser:

To agree or withdraw your agreement for automatic processing through the programs or technologies mentioned above, set this option within the welcome message you receive when accessing the site / make the appropriate settings in your browser. For more details visit our cookie policy.

If you choose to browse without these technologies or programs, some features or features of the site will not be available.

If you complete all the forms posted on the site and if you accept the full use of automatic capture programs and technologies, we will collect the following data:

  • identity data: first and last name
  • contact details: e-mail address
  • technical data: connection data, including IP, operating system and platform, browser identification, location, technologies used on the devices used to access the site
  • usage data: of the website, of our products and services


We collect information that contains personal or technical data mainly for:

  1. To fulfill the contractual obligations assumed to you (processing of requests, including providing the customer service).The basis of collection is a legal one and necessary to conclude a contract between you and our company.
  1. Improve our services and your browsing experience on our site. To carry out this activity we base our legitimate interest in conducting commercial activities, but we are also attentive to respecting your rights and freedoms so that we offer you the easy possibility to unsubscribe from using the programs and technologies that we use in the collection process and data processing.
  1. Reasons for security of our hardware and software infrastructure.The basis of collection and processing for this purpose is both a legal one, respectively the obligation to guard the goods and one based on our legitimate interest to protect our business.

To the extent that we will use the information held for purposes other than the ones stated above, we will expressly request your consent and explain why we have new rights in this situation.


In the event that you do not provide us with the requested information it is very likely that you will not be able to use our website in the normal parameters and also we cannot accept and process your request and we will not be able to provide you with the information of interest to you.


Your data are used by S IND PROCESS CONTROL SRL and we will never distribute your personal information to a third party for purposes other than those described in this Policy.
We may pass on your personal information to our trusted partners who are able to provide guarantees regarding the security and confidentiality of your data and who process the data only in accordance with our instructions.
Our partners are generally third-party service providers that we collaborate with and work in areas such as IT and maintenance services, hosting databases internally and within the EU, behavioral analysis services (Google Analytics), accounting and taxation, consulting and support legal, marketing, financing, advertising, payment processing, delivery or other services, public authorities.


Both the website and the electronic database containing personal information are hosted / stored on secure servers in Romania.
To the extent that we transfer certain personal data to entities located in the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of protection of personal data, we will take measures to protect your rights and interests.
The transfers will be protected by contractual clauses or other guarantees such as the certification schemes to which it belongs and the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.


Although your data is collected in the online environment, some of it is also stored on paper (eg invoices). S IND PROCESS CONTROL SRL is specifically and constantly concerned with the implementation of effective security measures that can protect your personal data and avoiding security breaches both in terms of information stored online.

Regardless of how you store it, your data is stored in secure environments that benefit from protection measures against unauthorized access, use, disclosure, modification or destruction. Also, we have implemented special measures regarding network security and data transfer, infrastructure auditing and testing, trained personnel, data transfer outside Romania made only to entities that can provide similar protection, etc.


If we process your data for the execution of some pre-contractual / contractual obligations we will store the data as long as it is necessary for the execution of the contract and for an additional period.
If we process your data under a legal obligation or in the public interest, we will store the data as long as it is necessary to comply with the legal obligations or as long as the interest is qualified as being of public utility.
If we process your data to protect our legitimate business interests, we will store the data until you ask us to stop unless we can demonstrate that the reason we collect and store is a priority over your interests, rights and freedoms.
If we process your data based on your express agreement, we will store the data until you ask us to stop.
We store the personal data collected through the contact form on the contact page 3 years after the last interaction.
We store the personal data collected through the contact form called “Do you want to contact us?” 3 years after the last interaction.
We store the personal data collected through the contact form called “Ask the Specialist’s Tip” 3 years after the last interaction.


S IND PROCESS CONTROL SRL does not use automated processes that can generate legal effects that affect you or that can affect you to a significant extent.

You can ask at any time not to be the subject of a decision based solely on automatic processing, if that decision produces legal effects on you or otherwise affects you and to a significant extent. You cannot benefit from this option right if the decision taken as a result of the automatic processing of data is necessary for us to conclude or execute a contract or if it is permitted by law and there are adequate guarantees for your rights and freedoms.

If you have given us your consent regarding the automatic processing and then you change your mind, you can withdraw this consent at any time by making a written request to communicate with us using the data mentioned in the Contact section of the site.


Right to information – you have the right to know if your personal data is processed; what data are collected, where they are obtained and why, by whom they are processed, for what period and if these data are subject to automatic processing that can produce legal effects or significantly affect you.

Right of access – you have the right to access, for free and at reasonable intervals, the data collected from you / about you. This includes your right to request and obtain a copy of the personal data collected.

The right to update / rectify – you have the right to request the rectification or updating of your personal data, which are inaccurate or incomplete.

Right of deletion – if you have withdrawn your consent, you oppose data processing, processing is not in accordance with the provisions of the Regulation or is no longer necessary for the purposes for which the data were collected and processed, you can request that your personal data to be deleted from our records.

The right to restrict processing – if certain conditions apply, you have the right to restrict the processing of your personal data.

Right of opposition – in certain cases you have the right to oppose the processing of your personal data, for example in the case of direct marketing.

The right to object to automatic processing – in the event that your personal data is subject to automated processing, including profiling, which may produce legal effects or affect you in a significant manner, you are entitled to request us to we exclude your data from any automated individual decision-making process.

The right to data portability – you have the right to obtain your personal data in an appropriate format or, if possible by direct transfer from one processor to another.

Right of aid from the supervisory authority – you have the right to request the help of a supervisory authority and the right to other remedies, such as claiming compensation.

Right to withdraw consent – you have the right to withdraw your data processing agreement at any time. Withdrawal of consent does not affect the legality of processing before its withdrawal.

The right to file a complaint – if you want to make a complaint about the way we process your personal data, please contact us by e-mail at or by post or courier to the address Ialomicioarei Street, Nr.35, Sector 1, Bucharest with the attention of THE RESPONSIBLE FOR PERSONAL DATA.

We assure you that all your complaints and complaints will be treated with seriousness, professionalism and full confidentiality.

If, however, you are unhappy with the way we responded to your notifications, you can contact the authorities that have a controlling role over our activity regarding personal data.

In Romania, this authority is represented by the National Supervisory Authority for the Processing of Personal Data, whose contact information is: Address: B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Phone: +40.318.059.211 or +40.318.059.212; E-mail: